Return Policy

BerryKing.com – Returns Policy

1. Shipping Live Plants 

We ship live blueberry plants and other plants with great care. Every order is hand‑selected, watered, inspected, and packed like it’s going off to plant college.

1.1 Shipping Schedule

We ship orders Monday–Wednesday to help plants avoid weekend warehouse vacations (they hate those). Shipping may pause during extreme heat, cold, or storms — because plants prefer not to arrive frozen or sautéed.

1.2 Shipping Methods

We use trusted carriers such as FedEx or LTL carrier for large orders. Transit times vary by location, weather, and how much coffee your delivery driver had that morning.

1.3 Shipping Confirmation

Once your order ships, you’ll receive a tracking number.

2. What to Expect When Your Plants Arrive

Live plants may arrive:

  • Dormant (sleeping)

  • Leafless

  • Pruned

  • Smaller than the glamour shots on the website

  • A little stressed from travel (same as humans after a long flight)

This is all normal. Give them water, sunlight, and a pep talk — they usually perk right up.

3. Damaged or Unhappy Plants

If your plant arrives looking like it lost a fight:

  • Contact us within 3 days of delivery

  • Include photos of the plant, box, and packaging

  • Keep everything until we review the claim

We’ll evaluate and may offer a replacement or store credit, depending on the situation.

We cannot help with plants that suffer after arrival due to:

  • Planting too deep or too shallow

  • Overwatering, underwatering, or “I forgot it in the garage for a week”

  • Animals, weather, or lawnmowers with poor aim

  • Planting outside recommended USDA zones

  • General plant neglect (plants are tough, but not that tough)

4. Returns (Short Version: We Don’t Accept Them)

Because plants are living, perishable, and cannot be resold once they leave our care:

We do not accept returns of live plants.

Even if they come back looking perfectly fine, we can’t rehome them — they’ve already bonded with you.

5. Order Cancellations

Orders may be canceled if we have not shipped and are notified at least 3 hours before they are shipped.  

6. Incorrect Address or Delivery Issues

Please double‑check your shipping address. If a package is returned due to an incorrect address, we can reship it — but you’ll be responsible for the additional shipping cost.

7. Weather Holds

We may delay shipping during extreme temperatures. We promise this is for the plants’ safety — not because they’re being dramatic.

8. Liability Limitation

Our liability for any order — including shipping issues, plant condition, or replacement decisions — is limited to the purchase price of the order.

We do not cover indirect or consequential damages (like emotional distress because your blueberry bush didn’t instantly produce muffins).

9. Questions? We’re Here to Help

We love plants, and we want you to love yours too. If you have questions about planting, care, or troubleshooting, reach out anytime.

Berry King (Dutch Roots Corporation) 4824 Starcrest Drive Monroe, NC Email: [Insert Email] Phone: [Insert Phone Number]

 

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