Plant Guarantee

BerryKing.com – Our Guarantee & Warranty

Berry King (a DBA of Dutch Roots Corporation) Effective Date: [Insert Date]

1. Our Promise to You (and Your Plants)

At Berry King, we’re serious about two things:

  1. Growing high‑quality plants

  2. Helping you grow them successfully

Every plant we ship has been inspected, watered, and lovingly judged by our team before it leaves our nursery. If it doesn’t meet our standards, it doesn’t go in the box.

We want you to feel confident when you order from us — and excited when your plants arrive.

2. Live Arrival Guarantee

We guarantee that your plants will arrive alive and healthy.

If your plant shows up looking rough, wilted, or like it just finished a cross‑country marathon:

  • Contact us within 3 days of delivery

  • Include photos of the plant, packaging, and shipping box

  • Keep everything until we review the claim

If the plant is truly damaged beyond recovery, we may offer:

  • A one‑time replacement, or

  • Store credit

The choice depends on the situation and plant availability.

3. What’s Not Covered (AKA: Things Plants Don’t Love)

Once your plant is delivered safely, its success depends on proper care. Our guarantee does not cover issues caused by:

  • Planting too deep, too shallow, or not at all

  • Overwatering, underwatering, or “I forgot it in the garage”

  • Heat waves, cold snaps, droughts, floods, or other weather drama

  • Animals, pests, or curious children

  • Planting outside recommended USDA zones

  • Soil conditions that would make even a cactus nervous

  • Neglect, accidental damage, or improper storage

We’re good — but we can’t outsmart Mother Nature.

4. Dormant Plants & Seasonal Behavior

Many plants ship dormant during fall–spring. Dormant plants may look:

  • Leafless

  • Brown

  • Dry

  • Slightly unimpressed

This is normal. Dormant ≠ dead.

Before submitting a claim, please perform a scratch test (scratch a small area of bark to check for green tissue). Dormant plants need time, warmth, and patience — just like teenagers.

5. Warranty Period

Because plants are living organisms and their success depends heavily on care and environment, we do not offer long‑term warranties.

Our guarantee covers live arrival only.

After that, we’re still here to help with advice, but we can’t guarantee survival or performance.

6. Liability Limitation

To keep things simple and fair:

Berry King / Dutch Roots Corporation’s total liability is limited to the purchase price of the order.

We do not cover:

  • Indirect or consequential damages

  • Lost time, lost fruit, or lost dreams of blueberry domination

  • Costs related to replanting, landscaping, or soil amendments

We stand behind our plants — but we can’t insure them like cars.

7. How to File a Claim

If you believe your plant qualifies under our Live Arrival Guarantee:

  1. Email us at [Insert Email]

  2. Include your order number

  3. Attach clear photos of the plant and packaging

  4. Describe the issue briefly

We respond quickly — we want you (and your plants) happy.

8. We’re Here to Help You Grow

Even after your plants arrive, we’re here for you. If you need help with planting, watering, soil prep, or troubleshooting, just reach out.

We love plants. We love helping people grow plants. And we want your Berry King plants to thrive.

Berry King (Dutch Roots Corporation) 4824 Starcrest Drive Monroe, NC Email: [Insert Email] Phone: [Insert Phone Number]

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